“Openness” has become a politicized word. It’s been pulled in multiple directions and diluted into near meaninglessness. However, open source is a crucial foundation to much of computing today. It’s like reinforcing bar (rebar) in a building–mostly invisible but providing the necessary structural strength.
Like rebar’s however, open source is typically the least glamorous part of software and often powers the lower levels of a software stack making it easy to ignore. The other non-glamorous but essential part of the software industry is support and the “Help Desk”. Without this service, consumers would simply stop consuming.
So with this in mind, I’m grateful to HelpSpot for sponsoring Asymco this week. Six years ago they created Open Source Help Desk List to assist companies looking for an open source help desk software solution. It’s been very successful, serving as an invaluable tool for thousands of companies.
They hope it can help you as well.
If you’d prefer a professionally developed and supported help desk application, then give them a look: HelpSpot: Help Desk Software
P.S. Check out the newest project they’re working on, the PHP framework Laravel.