Mathew Desmond of Capgemini joins us to discuss Cars Online 2015: “The Selfie Experience, The evolving power of the connected customer.”
We begin with the finding that “One-half of customers are interested in buying a car from a tech company like Apple or Google. This is true even of customers who are satisfied with their current brand and dealer experience. It is particularly true of young customers (65%) and those in growth markets (China: 74%; India: 81%).”
Backing up a bit, we discuss the automaker’s dilemma, that is the legacy manufacturing, distribution and support infrastructure and contrast that with the “clean slate” approach an entrant might enjoy.
The concept and inherent conflicts of a “Master Customer Record” fuels a deeper dive into “Continuity”, the buyer’s desire for a seamless experience.
Finally, we reflect on the perils that may lie ahead as the auto ecosystem attempts to improve the retail experience.
Listen via Asymcar.
My presentation at Aalto University in Helsinki on The Modular Revolution. This is what you get if you give me a whole hour to talk.
Horace and Anders revisit Apple TV and answer listener questions in this special 2 hour episode.
Source: 5by5 | The Critical Path #159: The Appification of TV, Revisited
Should organizations hire people with industry skills and experience or capable, driven outsiders?
Horace shares tales from Henry Ford’s personnel practices during the Model T to Model A transition.
A discussion of aesthetics and jobs to be done. Tesla’s development, supply chain, aesthetics and market position while contrasting that with Toyota’s introduction of the Prius.
We close with speculation on what a “meaningful contribution” to the auto ecosystem might look like.
Horace interviews Whitney Johnson about her new book Disrupt Yourself. How can the theory of disruptive innovation be applied to you? How can you disrupt yourself?
Source: The Critical Path #158
Horace discusses the recent market turmoil and takes listener questions on everything from Alphabet to SpaceX.
Source: The Critical Path #157
Horace and Anders discuss Uber’s transportation business and discuss how software modularizes the world. In the second half of the show, they take listener questions posted to Twitter using the hashtag #CriticalQuestion.
Source: The Critical Path #156
Due to some research and related writing I’ve been working on which revolve around the potential for disruption in the auto industry, I have wanted the ability to quickly search the Asymcar and The Critical Path podcasts to locate material I remember hearing. Naturally, this is difficult at best with the material in audio format only. I know that an edited version of the first year of TCP was presented in a book format some time ago. But since Asymcar contains much of the content that I needed to referenc
Source: Impetus | Transcribing Asymcar
Over the last couple of years we have been witness to the rise (and fall) of new research initiatives. What defines them, and what drives them to take on the market as they do? Hosts Thom and Derk Erbé are joined by Phil Fersht, Michael Coté, William Tincup and Horace Dediu. The panel drills down on new types of industry analysts and how they will change the IT research landscape.
This is the second part of this podcast. The first part can be found here.
Source: Podcast: The New Industry Analysts, Who Are They? (Part Two)