The operator instinct for consumer hostility knows no national boundaries.
Here is a table with no less than 100 numbers to ponder when deciding on an iPhone plan:
The operator instinct for consumer hostility knows no national boundaries.
Here is a table with no less than 100 numbers to ponder when deciding on an iPhone plan:
The iTunes app store has gone over 310k apps approved and has 250k apps in its catalog. The Android Market, in spite of (or perhaps because of) an abundance of copyright infringements, is growing nearly as quickly. According to at least one source, there are over 130k apps.
The way to study these two catalogs is to look at the number of new applications being approved (or added) on a monthly basis.
Even better would be to index to the same starting date, as in the following chart.
The Android Market grew grew more slowly than the iTunes store for the first two years but has accelerated to nearly the same rate now. Meanwhile, the iTunes Store has shown seasonality around the holidays (though we’ll have to see if it repeats this year) and has held fairly steady at 20k/mo.
The policies are also shifting: On one hand, Apple has also signaled that they are not willing to accept “me-too” copies of simple apps. On the other hand they clarified policies and began to allow interpreted code apps. Google has not yet reacted to infringements on its store but it’s probable that they will have to respond with some policing as download volumes grow.
The fact that the Android store is not policed or curated reduces the barrier to listing for developers and, in theory, should encourage a more rapid add rate. But the Star system of the iTunes store encourages more attempts to find hit apps. So in many ways we see that the two have an orthogonal approach:
There are few conclusions we can draw at this time about long term sustainability–after all these are ongoing and fairly young experiments. It does seem that both platforms are attractive enough today to create critical masses of apps, perhaps exactly because they don’t put forward the same value model.
What do Palm, Kin, Nexus One, and the Simon have in common?
Beside being market failures, it’s the fact that they were efforts by large companies that had no business in smartphones. What’s more important is that the motivation for participation was not well thought out.
HP, Microsoft, Google and IBM tried (or are still trying) to capture a piece of the hardware revenues from smartphones, but their results were dismally poor. It turns out that with the exception of RIM, HTC and Apple, there have been no smartphone entrants which have succeeded against the incumbent voice phone makers.[1] Furthermore, Apple is the only large technology company to succeed. Studying the efforts that the successful entrants undertook shows that (1) it takes a very dedicated effort, led from the top, and (2) it takes a lot of capital or a lot of time. Those who tried and failed were not dedicated to the concept at a high enough level and were not patient enough for growth.
I think the real motivation to enter the market is rooted in vanity: appealing to the need management to feel a part of something new and important. If you are an ambitious internal champion skilled in political maneuvering, it’s fairly easy to appeal to this vanity in order to secure funding for these efforts.
This string of vanity-induced failures is not likely to end anytime soon. No doubt Dell will keep trying with the Aero, and we might see the PC companies rush in again as they did with PDAs.
We also hear today of the evolution of INQ’s product (INQ Social Mobile) into some sort of Facebook phone. However, is the Facebook phone project a vanity phone? Maybe, but the counterpoint is that this is not likely to be a smartphone. It’s more likely to be a feature phone and, as such, it’s not attempting to be something so grand or vain.
The real comparison might be to the Kindle. A specific, purpose-product built by the most motivated and best-positioned service provider. The Kindle has had some (unspecified) amount of success because it was developed to light specs and with a well-established distribution channel (amazon.com).
So although the motivation might be more sound, the challenge for Facebook will be the same as for Google: distribution. At the end of the day, without operator support the product will still remain a niche.
[1] I note here that Android and Windows Mobile are not phones but platforms and this article deals specifically with hardware.
Since wireless subscriptions in the US are running at about 100% penetration, it’s possible to classify the wireless subscribers as representative of the entire population. So it’s safe to categorize the population of the US by the phone OS they carry.
The left part of the chart shows data from Nielsen that breaks up the population by the OS to date. The right part of the chart shows my estimate for how the platform shares will evolve by this time next year. The non-OS share will still be above 50% but it looks like it might shrink even more rapidly after reaching a tipping point of half the market. (Note these charts do not show quarterly sales but installed base of each OS).
My hypothesis remains that smartphone user bases will be balanced (or fragmented, depending on your point of view) by operator portfolio decisions and chronic constraints on distribution.
Consider what RIM had to overcome to even be: It was an outsider entering the mobile phone business at a time when incumbent market power was far more concentrated. It evolved from data-only pagers awkwardly adapted to carry voice without pandering to the fashion consciousness of its contemporaries obsessed as they were with the RAZR. Its foothold market was the most difficult market to enter, the US; and within it, in most difficult sector–business users.
RIM’s solution has no architectural elegance and their non-standard approach to email using their own servers and protocols defied all IT policies regarding security and the entrenched use of Exchange. Even after Microsoft offered a cleaner solution (Exchange push) that avoided the RIM back end, businesses otherwise committed to Microsoft stuck with RIM for mobile email. In spite of various government opposition, RIM continues to grow internationally.
Even its acceptance may be an accident of history.
The absence of interoperable SMS in the US early last decade meant that there was no reliable way to send text from one mobile to another across CDMA and GSM networks. The Blackberry was hired to to the same job that SMS was hired to do anywhere else, but by the time SMS was working in the US, the use of Blackberry increased irrespectively.
It should be no wonder then that the company can be considered both disruptive and a dead end. Analysts have been split about it from day one. Gartner advised against adoption by any self-respecting IT shop.
Equities analysts are still split into bulls and bears more evenly than any other company in this space. See: RIMM: Street Split Sharply On The Stock; Avian Cuts Rating (Updated) – Tech Trader Daily – Barrons.com
The arguments are pretty straight forward:
vs.
The market has largely voted with the bears as the price shows absurdly low valuation (4.3x EV/EBITDA) but the company continues to show growth quarter after quarter.
My own point of view has been for some time that RIM’s disruptive days are over because the engineer in me says that their code base is a dead end. But the disruptive analyst in me leads me to be hesitant in proclaiming their imminent demise. The fact remains that their product is good enough for a subset of the users who want nothing more than a messaging phone. I will add however that this subsets unlikely to grow especially relative to the number of users who will opt for more highly functional devices.
So the riddle of RIM remains: rumors of its death has been exaggerated but it’s not an unforeseeable growth story anymore. As a result the company is in limbo.
Noteworthy data (with my notes in parentheses.)
Research In Motion CEO Discusses F2Q2011 Results – Earnings Call Transcript — Seeking Alpha
Management changes are usually made at the end of the year but the change, which takes effect from October 1, reflected an urgency to overhaul the struggling mobile unit.
“We made the decision to give an incoming chief executive enough time to prepare for next year,” LG Group said in a statement.
LG Elec names new CEO as mobile business struggles | Reuters.com
LG follows Sony Ericsson, Motorola, Palm and Nokia in replacing CEOs because of trouble with their smartphone efforts. Microsoft also let go Robbie Bach, head of the Mobile division.
It’s an interesting pattern at a time when the industry is facing unprecedented growth.
France Telecom-Orange CEO Stephane Richard has invited the heads of Vodafone, Telefonica and Deutsche Telekom (T-Mobile) to Paris on 8 October to discuss the development of a common operating system for mobile devices. He told Le Figaro that mobile operating systems were the Trojan horse used by Google and Apple to establish relationships with mobile customers. The four operators have nearly 1 billion customers combined and the capacity to influce industry. The initiative could take several forms including a joint venture or a common apps development unit. He added that the operators aim to retake the reigns of innovation, rather than be followers.
In the interview Richard also stated that carriers have decided not to advertise the iPhone any more.
Phone carriers want to team up against Apple and Google. – HardMac Forum
This attempt at operator cooperation in software has been tried before, but it predictably failed (does anyone remember Savaje?) Symbian itself was an attempt at mobile phone vendor cooperation on systems software. There are various consortiums for “open mobile OS” based on Linux (e.g. LiMO which started as a Japanese effort). Even the Open Software Alliance is a rubber stamp body rather than an attempt at development.
Although one can safely dismiss the potential of this effort on the basis of a lack of competence, the arrogance reminds one of the rigidity in response to the disruption under way. The fact that high-speed data networks allow operator disintermediation cannot be changed by “innovation” on systems software.
But the odd thing is why even bother. The solution to taking control over the user experience and services platform is straight-forward: each operator could fork a version of Android as their own and hire a team to integrate white label services. It’s much more straight-forward than coordinating a joint effort. China Mobile have already done their own non-Google Android.
The CEO of Best Buy just said the iPad is cannibalizing 50% of the company’s laptop sales, the Wall Street Journal reports.
When consumers walk into Best Buy now, they don’t look at or want laptops, instead they’re drawn to the iPad.
“People are willing to disproportionately spend for these devices because they are becoming so important to their lives,” says CEO Brian Dun.
via Best Buy CEO: iPad Is Cannibalizing Laptop Sales By A Shocking 50%.
It’s proceeding as expected, but much, much more quickly.
My first reaction in January: asymco | First Thoughts on the iPad
A further thought in May: asymco | Will Apple rule the iPad market? (part II)
As previously described in an earlier piece on the transistor, there is a theory that underlies much of what this web diary is about. Telecommunications is undergoing wrenching change. And not for the first time. The history of the industry is filled with disruption and thus with drama that leads to fine storytelling.
One such great story is that of Western Union and the telegraph.
Western Union was formed as a company in 1851 and ten years later had completed the first transcontinental telegraph line. Following on that breakthrough, it introduced the first digital real-time data service, the stock ticker, in 1866. Business boomed and by 1870 it was the world’s most powerful telecommunications company.
By any standards it was innovative: it offered remarkable and revolutionary telecom data services, a century before the Internet. But in the century that followed why didn’t Western Union become the leader in voice communications, ceding that position to the Bell companies?
Alexader Graham Bell did not invent the voice telephone with the intention of toppling Western Union. In the language of today’s technology entrepreneurship he hoped Western Union would be his “exit”. He pitched the phone to them as an improvement to their core telegraphy business. Bell offered the patents for the telephone to Western Union for a mere $100,000, roughly $2 million in today’s dollars. In other words, today the deal would be: two million dollars to own all voice IP.
Western Union passed
Now why would they do that? Imagine you are an analyst at Western Union advising management on technology acquisition and M&A. What process would you use to evaluate it? First, most obviously, you would try to get feedback from marketing and sales. They should go out and survey their customer base to find out who would be interested and how much they would be willing to pay.
The sales force would naturally seek out their best customers and ask them first. Those customers were the stock ticker users. They were extremely voracious users of the ticker tape system. It should be no surprise why we have “ticker tape parades”–there was enough of the stuff lying around offices in New York to shower down and flood Broadway end-to-end”. Ticker tape was a boon to merchants and traders. Chicago would know what’s happening in the New York stock exchange instantaneously. Price data was traveling at the speed of light. The sender and receiver were in lock-step sync. To suggest to these customers a voice product would sound like a step backward. Why would they want to talk to the other party? The data was coming on tape and it was also recorded for posterity. Speaking with the other person meant confusion and delay and a mess of record keeping.
The word from the customers would be a resounding negative.
Second would be the business model. How would you charge for voice? Data was subscription based, and the fees were huge. Voice would be metered and the price low. If targeting consumers, telegrams were priced by the word, but you couldn’t price voice by the word. Marketing would stare back at you as if you had committed a judgement error.
Thirdly you would look at the cost side. Operations would give you more bad news. Voice technology was different enough that it needed new infrastructure. Switchboards, operators, handsets and new power and insulator requirements were all expensive and had no clear return. Voice was a loser all around.
So the decision was perfectly reasonable, smart even.
This is not to suggest that Western Union did not accept any new technology or invest in it. For decades after the phone, Western Union continued to invest in innovation: It introduced an electronic payment system (called money transfer) in 1871. In 1914 it offered the first charge card and in 1923 it introduced teletypewriters. Singing telegrams followed in 1933 and fax service in 1935. Intercity wireless microwave communications were introduced in 1943. Telex came in 1958 and the product of marketing genius, the ‘Candygram’ in the 1960s. By 1964 its network was all wireless using a transcontinental microwave system. Western Union became the first American telecommunications corporation to maintain its own fleet of geosynchronous communication satellites, starting in 1974. The fleet of satellites, called Westar, carried communications within the Western Union company for telegram and mailgram message data to Western Union bureaus nationwide.
And it wasn’t lacking in talent either. Western Union had the best telecom managers in the business and was raking in profits to fund expansion. It attracted the best and brightest engineers for generations. Western Union probably passed on hundreds of other inventions and ideas, and rightly so.
So what happened to WU?
It’s still around. However, due to declining profits and mounting debts, Western Union slowly began to divest itself of telecommunications-based assets starting in the early 1980s. Due to deregulation in the US, Western Union began sending money outside the country, re-inventing itself as “The fastest way to send money worldwide”. In 1987, an individual investor acquired control of Western Union through an outside of chapter 11 process that was a complex leveraged recapitalization. After several other changes in ownerships and moves through bankruptcy, WU is now a public company with an enterprise value of about $12 billion based entirely on international money transfer business.
Today we’ve come around full circle. Whereas voice was disruptive to a data network provider in the 20th century, data is disruptive to a voice network provider in the 21st. The mis-application of 3G network technology to sustain voice-oriented business models gives one a strong sense of déjà vu.
The telecom world moved swiftly to 1G and 2G cellular voice. Each new generation of mobile telecom was sustaining the core business model of subscriptions feeding centrally managed networks and symbiotic device vendors benefiting from handset and switching system upgrades. Standardization, international expansion, lower price points and network effects made this industry the most ubiquitous technology distributor the world had ever seen.
3G however was different. It was effectively mobile broadband data. It enabled data services to be de-coupled from the network operators. IP protocols did not require the servers to be located on operator premises or even to be managed or monitored by them. Devices could be general purpose computers not specific purpose communicators. Incumbents did not adapt to this well. They continued to build business plans according to a central-switch blueprint.
So although incumbents did not reject the smartphone as a technology, they tried to make it sustaining when plainly it isn’t. They essentially tried to cram it into their business models.
The struggle to keep the service structure of telecom centered around the network operator will continue, but short of pulling the plug on 3G and LTE, there is little that the incumbents can do to stop it.
Some technologies are embraced and some are rejected. You can’t fault every rejection and you can’t praise every acceptance. The most likely reason for embracing something is that it helps grow your existing business. The most likely reason for rejection is that it may harm your business. Even acceptance sometimes leads to mis-application in sustaining the core rather than planning for its demise.
The decision on how to handle something new and potentially disruptive requires a different sense of what’s right and wrong about it.
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Photo: Former headquarters of WU, located at 60 Hudson, New York.