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Lasts Longer (2.0)

About a year and a half ago in Lasts Longer I noted that “keeping iPhones in use” became a top priority for Apple’s design for sustainability. I considered this provocative because it prioritizes usage and users over units sold, in contrast to how the company was perceived by investors. This new focus was reinforced by the company’s dropping of unit shipments data and the addition of Services data including subscriptions count and gross margins.

Apple effectively transformed itself into a services company with customer acquisition, subscriptions (measured by average revenue per user) and retention/satisfaction as key operating metrics. The 1.5 billion active devices and ~1 billion active iPhones and 500 million paid subscriptions are the new data points rather than units sold.

To succeed with this new Lasts Longer strategy, one of the objectives should be that devices become more durable and their durability should in-turn result in more minutes of use and thus more return on initial purchase price. But how can we measure this? We don’t have precise data on the use time. We have some anecdotes but no official data. We do know the iOS operating system is now designed to work on older hardware but that does not give us a measure of what is in use.

Luckily we now have an indicator that can help: Bank My Cell published a new data set on various used phone prices. This is a gold mine.

The data consists of prices for about 220 used phone models that changed hands in 2019. The prices are given for the beginning of the year (earliest date when the model was sold) and the end of the year (latest date when the model was sold.)

It’s thus possible to see how various models from a number of companies changed in price during the year. The date of initial release of the phones is also given (though initial selling price isn’t. It’s a bit tricky to determine initial selling price because the model may have been sold for an extended period of time and discounted through that period.)

What we do have allows comparisons between different manufacturers to see, especially for recent (late) models, just how big the drops have been in prices.

I recommend reading the original post to see some of the comparisons between brands. In addition I chose to illustrate some of the differences with the graphs below.

These graphs show phone model prices at the beginning of 2019 (blue) vs. the end of 2019 (red). The models are not individually identifiable but they are shown by the year of introduction. So, in the case of the iPhone, the 2019 cohort (those released around September 2019) are the top line, then the 2018 group is shown in the second line and on down. Thus the oldest iPhones traded during 2019 were iPhones 5, initially released in 2012.

To read the graph, you can scan each line to see the gap between the red and blue triangles to see how much the phones roughly fell in value. The comparison above is between Apple, Google and Samsung.

Here are some patterns I noticed:

  • Google phones had larger drops during the year than equivalent iPhones. Just how much the drops were is listed by the original post: “Google lost an average of -51.68% between Jan-Dec 2019. The Pixel 3 (2018) was the fastest depreciating and highest value loss at -56.70% (-$267)”.
  • The overall picture of Samsung’s phones is hard to discern. Flagship Android phones ($700+) dropped in value roughly twice as fast as Apple’s. But the the overall picture is messy. Budget phones are mixed with premium and the average pricing seems to quickly go near zero.
  • iPhones have a more valuable “mid-range” for models more than 2 years old. Android phones fall hard in the mid range and cluster around zero quickly. This is the heart of the “old but valuable” proposition.

Depreciation rates might seem academic but depreciation is an indicator of a real perception of value and that in itself is a reflection of utility. Users are likely to pay for a used product only if they think it can still be useful in proportion to the price. New product buyers might pay for other things like prestige, status signaling or just wanting to be first. But used buyers are more mindful of what the product can do–they are less likely to benefit from signaling.

Analogously, the used car market often shows the underlying quality or reliability of a car model. If a luxury car plummets in value it means that it becomes a huge burden to late usage, usually due to servicing costs. In previous decades luxury cars were also durable cars but with complexity they became money pits.

In the used phone market hardware repair and maintenance are less consequential but there is a concern for software support, security and privacy. The serviceability of the battery, the camera quality and the fit and finish of the body matter.

Buyers are not stupid. The market speaks words of wisdom. A phone that is worth more will reflect more inherent utility. Remember that a phone is unlocked more than 80 times a day. If it has 4 years of use then it get unlocked 116,000 times. That’s not “uses” but unlocks. Actual usage in terms of taps, swipes, or glances could be triple that figure. There are phones on the list that are 7 years old. It’s not unreasonable to assume that a moderately well used iPhone has enabled a quarter million interactions.

Remember that phones are used all day, every day. At home and at work. In cars and in planes.

Even on weekends, and on holidays. And even when you’re “social distancing”.

In fact, the more physically isolated you are the more likely you are to rely on the phone as your social lifeline. In difficult times the product people turn to first and last isn’t one of luxury or frivolity. It’s a product that keeps you informed, connected, lets you help others and may even keep you alive.

It’s in difficult times that the true character of a product shines through. The smartphone, derided, mocked and blamed for all kinds of societal ills is what we turn to first to avoid getting ill.

Carry On

Exactly one month ago Apple reported their highest quarterly revenue ever. They also guided to growth of between 8.6% and 15.5% into the current (1st calendar) quarter. This guidance is illustrated as the right-most bar in the following graph:

Note that the growth is relative to the year-ago quarter. The quarter was almost a third over by the time the issuance of guidance but less than three weeks later the company withdrew their guidance. The company did not issue new guidance.

The reasons given were both a restricted supply and a disruption in demand due to the COVID-19 viral outbreak. That outbreak paralyzed China and in the 10 days since has come to threaten the world.

Apple was the first company to warn about the impact of the virus on its business but not the last. The market reaction was muted. Mysteriously, the market seems to be reacting to the outbreak at this later time even though the dynamics of the epidemic were foreseeable.

The question of impact on the business is still open but I’d like to reflect a bit on the impact of any number of possible disasters or “acts of God” on any business.

The greatest catastrophes in history were wars and pandemics. In the 20th century in particular there were two world wars and one large pandemic in 1918. Add to that a depression and you would think that century was cursed.

And yet, these crises merely delayed technologies. They did not eliminate them or the companies which introduced them. For example, the introduction of Television was delayed by WWII and the adoption of the automobile was paused. At the same time new innovations were introduced including plastics, radar and microwaves and jumps in manufacturing productivity. The 1918 flu was followed by the roaring 20’s and WWII by the post-war boom years. The 20th century came to be celebrated as the most innovative time in history, a time when standards of living and prosperity exploded.

It’s not prudent to ignore a pandemic but it’s not prudent to contemplate an apocalypse will follow. Demand deferred is not demand destroyed. Civilization is fundamentally able to absorb these shocks and it’s useful to look to history to see exactly how we managed to do so.

The Triumph of the Walled Garden

During 2016 Apple services revenues were $25.6 billion. In January 2017, just after the end of that year, Tim Cook said “We feel great about this momentum, and our goal is to double the size of the services business in the next four years”.

If Apple were to hit that target, during calendar year 2020, Apple’s services revenues should exceed $50 billion. In 2017 they were $32 billion, in 2018 they were 41.5 billion and so far this year they are 23 billion. If, as has been the case during 2017 and 2018 (see graphs below,) Apple were to maintain 30% growth in Services during the rest of this year they will have revenues of $51 billion in 2019; reaching the doubling tarted a year sooner than predicted.

Apple will have doubled Services in 3 years to a level equivalent to a Fortune 63 company (right behind Goldman Sachs).

Keep in mind that the reported revenues are not billings or what consumers actually spend. That figure is at a run rate of over $71 billion. You can see the difference between billings and reported revenues in the graphs above.

So what made this possible and what is the source of growth in the future?

As my estimates above show, the growth came from apps and licensing and other revenues. Apps include many third-party subscriptions and licensing includes Google TAC and other income includes Apple’s own subscription services and a few additional items like Apple Pay, AppleCare and iCloud.

What Apple is launching this year will boost this even further with TV+, Card, Arcade and News+. These are a new set of specific services that, apart from Card, will require subscriptions and will deliver Apple-specific content. Unlike previous Music and TV offerings, what Apple has embarked on is a high degree of involvement in the content creation process. These will be Apple TV shows, Apple video games and Apple-directed News feeds.

This is quite the watershed moment. Apple, a company dedicated to providing tools to content makers and content consumers, choosing to be involved in the lottery-like game of choosing and backing winners in creative works.

Can a company with good taste about devices and software successfully extend that capability to content? That seems to be the question many are asking: How good is Apple at creating hits? The process of hit creation is difficult but it’s not completely random. There are many individuals who have skills or taste. And Apple’s approach seems to be to hire people with such skills. These “executives” then proceed to attach people with great track records in hits and who may have the star power to attract audiences. It’s not a matter of complete guesswork. It’s actually the approach most “streamers” have: They hire studio executives, attach talent to projects and spread bets.

This is why there has been a rush by streamers to secure programs and A-listers. There might be a variety of subscriptions users are likely to pay for but there is a fixed number of bankable names in the business.

But let’s pause here to think more deeply about what is happening. Without much notice, we are seeing a content world where distributors are locking up talent and creating a studio model where production, talent and distribution and display are under one roof. This is exactly where the movie industry was in the so-called golden age of Hollywood. The era of the studio system. An era that ended with divorcement—the complete separation of exhibition interests from producer-distributor operations or the forced divestiture of theaters by production/distribution.

Another observation to be made is that the bundling and binding of content into specific distributors creates a walled garden effect. This extends beyond video content to games (a larger business than film, at least at the box office, see below) and to apps. Arcade games are Apple-exclusive. Many apps which depend on Watch, AR and other unique technologies become exclusive, and of course unique titles.

As far as consumers are concerned this might be just fine. There are very implicit lock-in effects of ecosystems, from UX muscle memory, switching costs for data, network effects from friends/family/co-workers in the same system. The extension of this to cultural content, news curation, music curation and privacy curation could be the comfortable default for many.

In this world-view the proposition Apple offers is very attractive. Look at the preference vacationers have toward packaged experiences. Look at the popularity of cruises. Look at the way features are packaged in cars. Look at meal delivery and the packaging of ingredients into something you can cook at home. Look at fitness and the packaging of instruction with the exercise venue. The examples are plentiful.

A garden is lovely after all. The walls are there to keep danger and chaos away as much as to keep you in it. The constraints simplify as much as they restrict. Though it may be contrary to some modular and interoperable utopias which paralyze with choice, we might well be experiencing a triumph of the walled garden.

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Apple Car(d)

The old cliche is that we were promised flying cars but ended up with x where x is something trivial or mundane. Perhaps the best “x” is “140 characters”. This statement is meant to de-value the technologies developed in the last few decades. Instead of building grand things, we build trivialities. The irony is that x is often wildly popular and ubiquitous. x also generates a lot of profits and is likely to change behavior. Indeed, the flying car alternatives are almost always better ideas.

Flying cars are an example of “extrapolated technology” where we take a trajectory of improvement and expect it to continue forever. x are examples of “market creating” technologies which create new behaviors and which allow more people to do more things that they could not do before.

The flying car dream comes from a century of improvements in cars, and airplanes. The idea that cars must continue to get better and flying must come to personal transportation. When they are faster than what roads and human reaction times can allow and when they have more space than we can fill and when they have more cupholders than we can drink from it’s time to look for a new domain–the sky–for them to enter.

The alternative is literally unthinkable to the extrapolator: that we might drive less or not at all.

The promise of super-fast computers on every desktop and every living room of the 1990s is countered by an acceptance of a computer in every pocket and a tablet in every living room in the 2010s.

So in many ways the grandest technological revolutions are a study in humility rather than ambition.

Humility as a business model or as an operating principle is one of, if not the most most powerful tools for a manager . The queen of the virtues is most elusive but most enabling.

And so here we are, the Apple Card has arrived. And the Apple car hasn’t. The contrast is deliciously ironic. The cynics are out and having their fun. The users are out ordering the product. The cycle repeats.

Except the Apple Card demands explanation. It’s not explained by Apple sufficiently. It sounds like a slightly easier credit card. Perhaps a bit easier to keeps tabs on, perhaps a bit easier to manage payments and easier getting bonuses. It sounds, well, easier.

But easier doesn’t rock anyone’s world, they say.

It’s just another card, they say.

How can this change anything?

Here’s the thing: follow the integration. First, Apple Card comes after Apple Pay, more than 4 years ago. Apple Card builds on the ability to transact using a phone, watch and has the support of over 5000 banks. Over 10 billion transactions have been made with Apple Cash. Over 40 countries are represented.

I am quite sure Apple considered their card entry at the same time they considered Pay entry. The extension to a credit instrument is only logical as an addition the the Wallet.

The emphasis is on convenience, ease of use, integration and assistance. It’s what a credit card should be if you invented it today.

The application process is easy. It’s designed for the iPhone. No delays, no paper, no signatures.

It promises “A healthier financial life” through help in understanding your spending and acting on it. The goal is not to keep users in debt but to keep them loyal. Think about the asymmetry here.

The partner, Goldman Sachs, is chosen for their willingness to also align on incentives.

But more than anything the release of the Apple Card brings into question what could be next. The Card may not have been on everyone’s mind four years ago when we first saw Pay.

Now the die is cast. Apple’s goals seem to include enhancing financial and physical health. These are mundane goals, perhaps.

Or perhaps not. What matters more?

The Essence of Apple’s Decision

“The essence of ultimate decision remains impenetrable to the observer – often, indeed, to the decider himself.”

John F. Kennedy

The fact that we ourselves don’t know how we make decisions has not stopped us from proclaiming, loudly, that we know how everyone else decides. Such proclamations about others’ decisions are especially confident and assured the more important, or highly visible, the decision.

This is at the heart of analysis for large companies, especially Apple. The premise that decisions on product, positioning, investment and a myriad other necessary functions are guided deliberately through the will of single individuals in positions of power; rational single Actors that are directed by some rational, typically economic, calculus is pervasive. Without pause, we assume that analysis consists of de-compiling the calculus of that single Actor.

The diversity of opinion on Apple stems from disagreements about whether the calculus is purely economic or some other—aesthetic, virtuous or greater good, “satisfaction maximization” or something else that motivates the Actor.

However this is not the only decision process. It is in contrast to two other decision making processes: the bureaucratic model where decisions are the result of analysis of constraints, resulting in a “best compromise” between multiple sub-problem solutions.

Or the “political model” where maneuvering between factions with fractional power results in a consensus decision based on a political (zero-sum?) calculus.

One could classify these decisions processes as Graham Allison did in “Essence of Decision: Explaining the Cuban Missile Crisis“: The Rational Actor, The Organizational Process or the Governmental Politics models. That landmark work opened our eyes to the variety of ways organizations—not just governments—decide. It clashed with, to the point of refuting, the economic rationality model typically attributed to Milton Friedman.

When reading commentary on Apple decisions I almost always hear the causality ascribed to the “Rational Actor” model where the Actor is a person of great importance. The importance imparted upon them implicitly by being a “visible” person. That visibility comes from having been put forward by the company itself. We know of the Apple Actors as those whose names are revealed and we assume that those not visible are not Actors.

But, of course, visibility is a design. The company, known for its design, takes that ethos to its communications, and communicating who is visible and thus who is “an Actor” is a design decision. So we are led to believe that decisions are made by the Actors and who the Actors are is determined by the very entity we are trying to analyze.

Do you see the problem?

Rather than take the comfortable road and analyzing Apple by the surface that is exposed, the better approach might be to toss the Rational Actor model and think about the Organizational or the Political Models.

How does the company process information? How does it generate consensus? How does it deal with motivating employees? How does it allocate resources? How does it evaluate productivity? How does it balance morale and turnover? These are what Clay Christensen classified as “Processes” rather than “Resources” questions. The Actor model assumes all decisions come from individuals who are, in a large organization, Resources. They come and go. They can be hired and fired.

The Political model asks further if the decision came from maneuvering between visible and invisible Actors. I would argue that the political dimension is prevalent in most large organizations and it is corrosive to the overall health of the organization. I would also argue that Steve Jobs designed Apple specifically to avoid the Political process. But we must still assume that it’s at work to some degree. It’s like entropy.

When hearing about big staff changes at Apple, take a moment to reflect what decision processes are at work. How did that one (visible) Actor really influence the decisions made? Are you ascribing too much to them because they are visible? Are you assuming that tens of thousands of other individuals are not influential? That they are minions hired to act and not to ask questions? Doesn’t Apple also say they hire people to tell Apple what to do?

Allison did not say which model applied to the Cuban Missile Crisis. He left it to the reader to decide.

I will do the same when it applies to any particular Apple decision.

AiriPods

The Apple Watch is now bigger than the iPod ever was. As the most popular watch of all time, it’s clear that the watch is a new market success story. However it isn’t a cultural success. It has the ability to signal its presence and to give the wearer a degree of individuality through material and band choice but it is too discreet. It conforms to norms of watch wearing and it is too easy to miss under a sleeve or in a pocket.

Not so for AirPods. These things look extremely different. Always white, always in view, pointed and sharp. You can’t miss someone wearing AirPods. They practically scream their presence.

For this reason wearers, whether they want to or not, advertise the product loudly. Initially, when new, they looked strange, even goofy. But the product’s value to the wearer overcame any embarrassment and for those courageous enough to wear them, they became a point of pride. As all things distinctive enough, the distinction rubs on the user and that distinction begets new users and new distinction, and so on. So now we have a bona fide cultural phenomenon.

I have both my son and parents angling to get these things. I have not seen this universal appeal recently, even for the watch. You have to explain the watch. The AirPods explain themselves. The only thing which AirPods do remind me of is the original iPod. The iPod-and-white-earbuds had a similar signal/function ratio. Looks distinctive, works well, nails the job to be done and is self-describing. The “iconification” of white was the phenomenon of its decade.

One wonders how much of this behavior is by design or, more precisely, engineered by designers. Did Jony Ive’s team plan on users “flexing” with their AirPods? Did they make them distinctive on purpose with the stalks pointing down vs,, for example, wrapping around the back of the ear for a more discreet look? Was it just good luck and the form followed function? It’s hard to imagine that taste could be engineered but here we are.

Whether planned or not, the newest AirPods offer a functional upgrade with no visual upgrade. This is noteworthy because whatever they got right with the original design they decided not to mess with it. You can’t tell if someone is wearing the newest AirPods or the originals.

As far as the added functionality it is typical Apple: faster connections due to a new chip, longer talk time, longer listen time, voice-activated Siri and wireless charging. Broadly speaking they are just better in ways that need to better and not better in ways they are good enough.

The product is part of the “wearables” category at Apple which includes watch and is growing almost 50%/yr. and not from a small base either. The following graph show the history of the segment since 2009 (before the iPod peaked).

As can be seen, Wearables and Home segment grew out of the iPod segment, through “Other” products and is now almost double what the iPod used to be alone.

It should be noted that the AirPods can be paired directly with the Apple Watch and used independent from the iPhone. If not from this point alone, culturally the iconic white AirPods and jewel-like Apple Watch embody the spirit of the iPod.

 

mini

We want things to get better. The desire of improvement and an increase in performance is seemingly innate. The old adage goes that using the word “new” is the most effective way to increase sales. “New & Improved” if you want to be redundant.

For many in technology, New & Improved means faster with more of every measurable parameter. More memory, more pixels, more storage, more bandwidth, more resolution. In devices, the tendency has been to communicate “new & improved” through an increase in screen size. We are subject to this to such an extent that phones are becoming unusable with one hand, stretching screens to the edge of the device and then wrapping those screens around the edges and then even folding the screens so that we have to unfold or unroll to use the product. Maybe an origami phone is in the works.

But there is a parallel movement where “New & Improved” means smaller. This is the trend to miniaturization. Smaller is better because it’s more portable, more conformable. Things sold by the ounce are better than things sold by the pound. The best computer, the best anything, is the one you have with you and having it with you is more likely if you can take it with you. So that which you can take with you is the best. QED.

Apple has had a great history of miniaturization. The original Macintosh was tiny compared with personal computers of its day. It had a handle so you could take it with you. Apple pioneered laptops with breakthroughs in utility and form which made them truly portable. The iMac followed with a degree of integration and portability which made it iconic. Of course the iPod and iPhone were marvels when they first appeared.

Over the years these products expanded into ranges with “good, better, best” type segmentation. The bigger being the best in performance and the smaller typically being the most convenient. However it seemed that the positioning was toward “bigger is better” for a lot of these products. The iPhones Plus, the iPads Pro, etc. As even the largest were getting thinner, the “mini” versions appeared to be neglected. You could get “good enough” portability from the larger products so why bother with the minis.

It came to a head when the iPhone SE was discontinued last fall. Its demise felt like the end of an era. I always considered the SE as the “Steve Edition”. It was the last design Steve Jobs was involved in and it pained me to see it go. With it seemed to go the positioning around “mini”.

But also last fall we saw a re-boot of another almost-forgotten mini: the Mac mini. For me the Mac mini was quintessentially Jobsian. I remember that he loved tiny products. His launch of the iPod nano was spectacular; reaching into his jeans’ watch pocket to pull it out on stage. Holding the Mac mini up as if a tiny tray. Even the iPod shuffle was a quirky and lovable idea1. And let’s not forget the Mac Cube which made the iMac look huge.

When the Mac mini was released last fall in Brooklyn with a huge spec bump and a thunderous reveal I thought something was up. When the MacBook Air was also out at the same event I felt that the company was signaling something. Perhaps a re-dedication to the low end.

Also in parallel there is the wearables product line. The AirPods and the Apple Watch are jewelry. The essential qualities of products you wear are that they be small and beautiful. The smaller the better. Above all, both the Watch and AirPods are marvels of miniaturization. They pack so much in so little volume and that volume is shaped in such an aesthetically elegant way that they become daily essentials. I use my Apple wearables more than any other Apple product. Watch glances and time with AirPods exceeds the iPhone unlocks and iPhone use time. The fact that we don’t even realize that the smallest Apple products are also the ones we use most is a testament to their conformability to us.

So the Mac mini that is suddenly the Mac Maxi in performance, the MacBook which is an extraordinarily small laptop, the wearables success, all pointed in a direction that the iPhone did not: that “mini” was back.

And now we see the iPad mini being re-launched with a huge spec bump. We should take the hint. The iPad mini is just charming. I have been trying it out for a few days and it has worked its way into my routine. I have an iPad Pro that I use on a desk to design presentations (and to deliver them). I use it with a keyboard for dealing with email on my lap or on a plane and take it instead of a laptop when going to meetings.

But the iPad mini worked its way to my nightstand. It the one I reach for when on a couch. It is like an iPhone but when you’re at home it’s better than the iPhone because you can linger on that new true tone screen. It works well one handed. It now has Pencil support so it can be used for sketching and doodling.

I am an analyst not a product reviewer but I sense how it fills a gap between iPhones and larger devices–in a home setting. Of course it can be used in an office. It is much easer to take with you if you carry a laptop in a bag.

Fundamentally explaining mini is pointless. mini is something that is felt more than it is perceived. You can see the attraction of a tiny product only when you come face-to-face with it. In a picture it’s hard to get it–there is no frame of reference. What draws me to a MacBook or to a mini or a Watch is when it’s touched and held and carried or worn. The experience of the product is not how it works but how it works with you. You have to be part of it. It’s not asking “Does it look good?”. It’s asking “Does it look good on me?” mini means more personal.

That is the nature of mini and that is why I love the new minis: the iPad mini, the Mac mini, the MacBook (mini) and that is what I dare to hope that there is an iPhone mini coming.

  1. probably the first Apple wearable as you could actually pin it to your clothes []

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